TERMS AND CONDITIONS FOR THE USE OF WEBSITE WWW.PIMENTA.BG

I. General Provisions

1. These Terms and Conditions govern the rules, manner, and conditions for using the website www.pimenta.bg (hereinafter referred to as the “Website”). By using the services and resources of the Website, the Customer acknowledges that they have read, understood, and agreed to be bound by these Terms and Conditions.
2. The provider of the services offered on the Website is Pimenta Bulgaria EOOD, UIC: 202473299, with its registered office and management address at: Sofia, p.c. 1271, 5 Balcho Neykov Str., email: order@pimenta.bg (hereinafter referred to as the “Provider”).
3. This Website has been created to facilitate communication between the commercial partners (regular customers) of Pimenta Bulgaria EOOD and the central customer service office. It provides Customers with 24/7 access to up-to-date information regarding packaging, indicative prices, new products, as well as the opportunity to submit requests for the delivery of goods.
4. Important: This Website is not an e-commerce shop within the meaning of the Consumer Protection Act (CPA) and is not intended to serve or sell goods to end consumers (individuals). The Website serves exclusively wholesale orders from commercial outlets, legal entities, and production facilities. The Provider has a specialized website for serving end consumers, located at: www.naturabg.com.
5. An order submitted through the Website does not constitute a purchase agreement and does not have the force of a commercial agreement. After verifying current availability, an employee of the Provider will contact the Customer in writing (by email) to confirm the possibility of execution, determine the final prices, and clarify the terms and conditions for invoicing and delivery. The purchase agreement is considered concluded only after explicit confirmation by the Provider and the issuance of the relevant accounting document (invoice or proforma invoice).

II. Access and Identification

6. The information on the Website is accessible for review by users without mandatory registration.
7. The functionality for generating and submitting requests is intended solely for wholesale customers – merchants, production enterprises, and entities registered in the Commercial Register and the Register of Non-Profit Legal Entities at the Registry Agency (or the respective foreign commercial register). Requests from individuals in their capacity as end consumers will not be processed, and the Provider shall not owe any compensation, explanation, or response for such non-processing.
8. When submitting a request, data is collected from Customers necessary for the fulfillment of the statutory and regulatory obligations of the Provider in accordance with the provisions of the Commercial Act, the Accountancy Act, the Value Added Tax Act, and the Obligations and Contracts Act.

III. Order Submission and Execution Procedure. Obligations of the Parties

9. Requests are processed in the order of their receipt in the system. The Provider does not guarantee the permanent availability of all items on the Website, nor the absence of price changes that have not been reflected in due time. The automatic system message for a received request does not constitute a document requiring payment.
10. Rights of the Customer:
    • To review the product information published on the Website;
    • To generate and submit requests in accordance with the procedure and conditions specified on the Website;
    • To receive information about the status of their request;
    • To receive the goods after confirmation of the order and payment made in accordance with the agreed terms.
11. Complaints and Return of Goods: Since the relations between the parties are strictly commercial (B2B), the rules regarding the 14-day right of withdrawal under the CPA do not apply. Complaints for obvious defects, shortages, or non-conformity of the goods shall be made at the time of receipt before the courier/carrier or the employee of the Provider by drawing up a bilateral protocol or making a note in the waybill. Hidden defects shall be settled in accordance with the provisions of the Commercial Act and individual commercial contracts between the parties.
12. Obligations of the Customer:
    • To provide accurate, complete, and valid contact, delivery, and billing data;
    • To pay the value of the goods and transport costs according to the parameters confirmed by an employee of the Provider;
    • Not to enter false information, third-party commercial data, or perform actions damaging the security of the Website.
13. Rights of the Provider:
    • To edit, update, and change the content of the Website (prices, packaging, product specifications, photos, and these Terms and Conditions) at any time and without prior notice. Changes take effect from the moment of their publication;
    • To refuse the execution of a request (in whole or in part) in case of lack of stock, technical error in the published information, or in case of suspicion of commercial speculation and unfair behavior on the part of the Customer, without owing any compensation or penalties;
    • To restrict access to the Website or block access (including by IP address) of a User/Customer who uses the Website in violation of these Terms and Conditions, to the detriment of the Provider, or in violation of applicable legislation.
14. Obligations of the Provider:
    • To act with the care of a good merchant to maintain correct, accurate, and up-to-date information on the Website, without excluding the possibility of incidental technical omissions;
    • In the absence of stock of a requested item, to notify the Customer within 1 (one) working day from receipt of the request by phone or email.

IV. Prices and Payment

15. All prices indicated on the Website are indicative. Prices are stated in Euro (EUR) inclusive of VAT (unless explicitly stated that the price is exclusive of VAT).
16. Delivery terms, transport costs, and payment methods (via bank transfer, cash on delivery/postal money order, or another method) shall be agreed upon individually between the Provider and the Customer before the final confirmation of the order and the issuance of an invoice/proforma invoice.

V. Protection of Personal Data

17. The Provider processes the personal data of the Customers’ representatives in accordance with Regulation (EU) 2016/679 (GDPR), the Personal Data Protection Act, and the Provider’s Privacy Policy available on the Website.
18. Personal data is collected and processed solely for the purposes of executing commercial requests, accounting reporting, compliance with tax legislation, and communication with the Customer.
19. The sending of commercial communications, newsletters, and promotions is carried out only after the explicit and prior consent (Opt-in) of the Customer.
20. Personal data is not disclosed to third parties, except to courier/transport companies for delivery purposes or to state authorities authorized by law to request such information.

VI. Copyright

21. This Website, its code, graphic elements, databases, texts, product descriptions, and photographs are subject to copyright within the meaning of the Copyright and Neighboring Rights Act (CRRA) and are the exclusive property of Pimenta Bulgaria EOOD.
22. Copying, reproducing, modifying, or distributing materials from the Website for commercial purposes without the express prior written consent of the Provider is strictly prohibited. Quotation of short excerpts is permitted subject to explicit acknowledgment of the source via an active hyperlink to the relevant page of www.pimenta.bg.
23. Any unauthorized use of the content of the Website constitutes a legal violation and entails civil, administrative, and criminal liability in accordance with applicable Bulgarian legislation.

VII. Final Provisions

24. For all matters not settled in these Terms and Conditions, the provisions of the applicable Bulgarian commercial and civil legislation (the Commercial Act, the Obligations and Contracts Act, the Electronic Commerce Act) shall apply.
25. All disputes between the parties arising in connection with the use of the Website and the execution of requests shall be resolved in a spirit of understanding through negotiations, and if impossible – by the competent Bulgarian court at the registered office of the Provider.